+385 99 665 1561 karmela@zagrebgourmet.com

Frequently Asked Questions

About Booking, Pricing and Cancellation

How do I book a tour or cooking class?

Choose the tour or cooking class you want to book on the page giving details on the tour or cooking class. Select the date/time and “BOOK YOUR EXPERIENCE” to finish the booking procedure. After completing your booking, you will receive an automatic e-mail confirmation.
If you have any questions before booking, please feel free to contact us via e-mail: karmela@zagrebgourmet.com or give us a call at +385 99 6651 561.

Do I have to purchase tickets in advance?

Tickets for all tours and cooking classes have to be purchased in advance. Capacities are limited due to the size of the facilities we will visit on tours or the premises where we are going to cook. To buy tickets, please go to our booking page and choose a date that works for you.

What’s your cancellation policy?

The Zagreb Gourmet service can be cancelled free of cancellation fees at the latest 7 day(s) before the scheduled food tour or cooking class. If cancelled between 3 and 6 day before the scheduled food tour or cooking class, a 50 percent cancellation fee will be charged. If you cancel within 2 day(s) before the scheduled departure, a 100 percent cancellation fee is due.
Considering our logistics and the arrangements we have with the venues for the cooking class or that we visit on our tours, we are unable to offer refunds on shorter notice. In order to issue a refund on tours or cooking classes cancelled up to 6 days in advance, cancellation must be made via e-mail.

I would like to take your tour or cooking class, but it is already fully booked. Is there a way I can do the tour or take the cooking class?

If the date you requested is not available, please do not hesitate to e-mail us and we can see if there is anything we can do. We cannot promise, but we will try our best to sort something out for you.

I cannot find a way to print the confirmation. Is it OK if I have it on my phone?

You do not have to print your voucher. A confirmation on your phone will be fine!

About the Food Tour

Where is the meeting point?

The meeting point is in front of the Tourist Information Centre at Ban Jelačić Square 11.

Is the tour suitable for children?

The longer tour takes about 5 hours and involves a lot of standing. Some children/ages have a limited attention span that might be challenged by our story and food/wine tasting. We kindly ask that parents, by knowing their children best, decide or judge on their own whether the tour is appropriate for their children.

Is there a lot of walking?

To join our Food Tour, you should desirably wear comfortable shoes. There will be around 1-2 hours walking in all, depending on the tour, but normally, it is not too demanding. There are at least three stops, where we will sit down. Also it would be advisable to take a bottle of water with you to prevent dehydration, especially on hot and sunny days.

What is the maximum of visitors on this tour?

We take 6-8 people to a maximum, depending on the tour of your choice.

How much food is served on the food tour?

A selection of delicious food and wine/drinks is offered. We organize the tours in the way that, at the end of the 5 hours tour, the guests mainly leave feeling comfortably full. For the majority, dinner afterwards is not necessary.

I don't drink alcohol. Can I book your tour anyway?

Sure! Just inform our guide before the tour starts. During the tasting you can select another beverage you like! The same applies for children under 18.

Where does your food come from?

We work with small shops in Zagreb. The food and drink we taste is top-quality, fresh and local. We try to present Croatian gastronomy through our food tours.

About the Cooking Class

Where is the meeting point?

The meeting point is in Kuhaona culinary studio. Address is: Opatovina 13 (above Dolac market).

Is the cooking class suitable for beginners?

Absolutely! Prepared recipes are waiting for you and you will be guided by your instructor during the whole workshop. So there is no reason to worry about if you might consider yourself lacking cooking skills.

Is the cooking class suitable for children?

It depends on the age. Some children/ages have a limited attention span that might be challenged. We kindly ask that parents, by knowing their children best, decide or judge on their own whether the tour is appropriate for their children.

What is the maximum of participants in a cooking class?

We take 12 people to a maximum.